SUPPORT & RESOLVE AGENTS
Support & Resolve
Digital Banking
Servicing for accounts, cards, payments and disputes.
Problem
Digital banking servicing spans dozens of intents; IVRs and static bots frustrate customers.
How we solve it
The agent handles account, card, payment and dispute intents on voice and chat with authentication, policy and audit built in.
- Handle accounts, cards, disputes
- Authenticate before every intent
- Full policy and audit trail
