LISTEN & MEASURE AGENTS
Problem
Traditional surveys are slow, sampled and English-only. Managers see feedback days after the moment that matters, and human callback teams typically reach fewer than 5% of the customer base.
How we solve it
A KyroLabs agent reaches out right after the interaction in a natural, conversational way (not a rigid survey form). It captures two scores, the customer's stated score AND a sentiment-analysis score, along with the reason in the customer's own language, and streams both into the QA dashboard. Because the agent scales, it reaches close to 100% of customers, not the <5% a human team can cover.
- Reach out right after every interaction
- Capture stated score + sentiment score
- Cover ~100% of customers, not 5%